Refund & Returns Policy

Nothing in this policy limits any right you have under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Where this policy and the law differ, the law applies.

Because you buy online, section 44 of ECTA gives you 7 calendar days from the day you receive your NomadView to cancel the order for any reason. To use it:

• Email us within 7 days of delivery with your order number and the words "cooling-off cancellation".
• Return the product complete, unused where reasonably possible, with all cables, accessories, inserts and original packaging.
• You pay the cost of returning the product to us. This is expressly permitted by ECTA — we refund the price of the goods, not your return courier charge.
• The original outbound delivery fee is non-refundable once the courier has collected your parcel, as that service was rendered.

Refunds under this section are paid within 30 days of us receiving and inspecting the returned product.

Section 20(6) of the CPA allows a supplier to charge a reasonable amount for goods returned in a condition that reduces their value. We may deduct a handling and restocking fee of up to 15% of the purchase price where the returned product is:

• missing packaging, cables, mounts, adaptors or documentation;
• scratched, marked, dented, or shows adhesive, sticker or mounting residue;
• returned with a cracked panel, bent hinge or other handling damage; or
• returned without prior written return authorisation from us.

Products that are unsafe, unhygienic or unsellable after use may be declined and returned to you at your cost.

If the product is defective, unsafe or does not do what a reasonable person would expect, you may return it within 6 months of delivery for a repair, replacement or refund. We choose the remedy after inspection, as the CPA allows, and we pay the return courier cost on validated defect claims.

The following are not defects and are not covered: accidental damage, drops, liquid ingress, power surges and load-shedding-related electrical damage, incorrect voltage or third-party chargers, unauthorised repairs or disassembly, cosmetic wear, and damage from use outside the instructions.

Beyond your legal rights, we voluntarily offer a 30-day satisfaction return. Conditions:

• request it in writing within 30 days of delivery;
• product returned complete, undamaged and in original packaging;
• you arrange and pay for return shipping and insure the parcel;
• outbound delivery fees and discounts already used are not refunded;
• one satisfaction return per customer, household or delivery address — additional units in the same order are excluded.

This guarantee is a goodwill offer. Abuse, resale activity, or repeated buy-and-return patterns disqualify an order from it.

• Change of mind after the periods above have expired.
• Delivery fees, insurance fees and failed-delivery or re-delivery charges.
• Orders where an incorrect or incomplete delivery address was supplied by you and the parcel is lost or returned to sender.
• Products bought from a third-party reseller rather than directly from us.
• Compatibility disappointment where the specifications published on this site were accurate — please check your device's video-output support before ordering.

Email us with your order number, a description of the issue and photos or a short video where relevant. Do not ship anything back before you receive a written return authorisation — unauthorised returns may be refused or attract the handling fee in section 3.

Approved refunds are paid to the original payment method only. Allow up to 10 business days after inspection for processing, plus your bank's clearing time. We do not pay interest on refunded amounts.